You
can also email all technical, sales and billing questions to:support@filesanywhere.com
FilesAnywhere Sales and Support: available 9am-5pm Weekdays, Central Time
1 (866) 805-1991 Toll-free in the USA (Dallas, Texas)
1 (817) 358-0822 International Customers
You
can also email all technical, sales and billing questions to:
support@filesanywhere.com
The Account Information
page can be opened by clicking on the FilesAnywhere toolbar button.
There are several options available
for upgrading or downgrading your account:
To Upgrade your current plan, click the
"Upgrade" button and select the new plan size you want.
Your account size will be switched to the new drive plan, and your account
will be charged for the remaining unused period from your previous drive
plan. You can also update billing information on this page.
To Downgrade your current plan, the same
process is followed - click the "Upgrade" button and select
the new (downgraded) plan size that you want. Your account size
will be switched to the new drive plan, and your account will be automatically
credited for the remaining unused period of the drive plan you had before
the downgrade. This credit cannot be refunded; the credit is automatically
applied toward charges the next period.
You may also contact our customer service department by email for any
other questions you have about your account, or call our office during
business hours.
FilesAnywhere offers multiple solutions that you can use to provide your clients with file storage and sharing via the web. The right plan for you depends on the number of individual accounts you need (a separate account is needed for each person accessing the system), the amount of disk space you need, your individual organization's security needs, and the control you wish to have over the accounts.
Workgroup This is the best solution for teams who need to store and share files between offices, from home or when traveling. Share Folders using Read-Only or Full permissions. Adding a SubAccount A SubAccount is simply an additional user account, which is associated with a Primary account. The Primary account pays for all SubAccounts, and manages the SubAccounts. Any user plan can be upgraded to a Workgroup plan simply by adding SubAccounts. With the WebAdvanced plan, you can add individual SubAccounts as needed. With the Web-only Account, you choose the size of your Workgroup in blocks of 5 users (including the Primary user). WebAdvanced plans are more cost-effective if you only need a couple of SubAccounts, and come with more features. The Web Account Workgroup (purchased in multiples of 5 users) is generally less expensive for 5 or more users, but does not come with the WebAdvanced features. unlocks special features: Media Streaming, full-text Search Search File/Folder Names, Text in Files, Metatag Keywords or Comments. Instantly search files in folders or account-wide. An available Index feature (included with all multi-user accounts) rapidly indexes all readable file content in the account, making word searches lightning-fast, even over thousands of files! Create your own keywords, then "tag" files to search by keyword. Index, and Online Viewer Skip the Download! Open documents directly and instantly online. Use the Online Viewer with all popular Office files. Zoom, Print, and scroll page Thumbnails. Share files with Guests, who can use the Viewer as well - no more compatibility issues! This Viewer works instantly in all web browsers (Windows, Mac, Linux). There is nothing to install. Share files with anyone - email recipients just click to view your files in the Online Viewer with no account needed. Index feature to image every page in every document in the entire account or in particular folders, preparing them for rapid viewing in the Online Viewer. Supported file formats include: DOC, XLS, CSV, WKS, WK3, VSD, PPT, PUB, MPP, PDF, TIF, JPG, GIF, BMP, TIF, PNG, plus other file formats compatible with these file formats. (the Online Viewer is available for all multi-user accounts).: Workgroup This is the best solution for teams who need to store and share files between offices, from home or when traveling. Share Folders using Read-Only or Full permissions. Adding a SubAccount unlocks special features: Media Streaming, full-text Search Index, and Online Viewer. Plans start at just $25/month and allow you to setup and control multiple user accounts, and pay for them all using your account. This solution is recommended for 2 to 25 users. The Workgroup This is the best solution for teams who need to store and share files between offices, from home or when traveling. Share Folders using Read-Only or Full permissions. Adding a SubAccount unlocks special features: Media Streaming, full-text Search Index, and Online Viewer. is a collection of individual FilesAnywhere accounts which are consolidated for billing purposes.
Private Site: A Private Site The Private Site comes with all of the user features and collaboration features of the Workgroup Plan, plus the following additional Administrative capabilities: Branded Site with Company Logos, Web Administration Console for Advanced User Maintenance, Administrative Login to All User Accounts, Advanced Security Options, Group/Division Maintenance with Storage Quotas, Disk Space Utilization Report, Customizable Emails. The Private Site also offers the following additional WebAdvanced capabilities*, which are not available with the Workgroup plan: , Automated, Scheduled Backups, Synchronization Local and Remote Folders, Resume Interrupted Transfers, Drag-and-Dro Login and click the "Multi-Upload" tab in to reveal the "Upload Drop Pad". Simply drag and drop anything you want onto this box, and it will start uploading immediately to your account. This tool is fast, reliable, "firewall-friendly", and works in all web browsers, using Windows, Mac or Linux. Another method available for drag-and-drop Uploads and Downloads is the WebFolder feature. Refer to the WebFolder User Guide in Help Contents.p local files/folders into Backu Setup Daily, Weekly or Monthly scheduled jobs. Synchronize folders between multiple locations, or create automated file transfer jobs. Jobs run automatically as a background service. Simple, wizard-based software is included with the WebAdvanced plan.p Job Definition, Map a Network Drive Letter to your Account, Open, edit and save files directly from office applications, Drag-and-Drop files/folders to and from your Account, Direct FTP and SFTP Access to your Account using any FTP Application, Blowfish 128-bit Encryption, encrypting all files at the client computer. *All Private Sites come with 2 linked WebAdvanced user accounts, and 2 licenses of the Handy Backup desktop application. WebAdvanced features can be added to any user account in the Private Site as an option. gives your company a customized Login page displaying your company logo, and a way for you to control the number of users and disk space used by each user. As the administrator, you can also Login to all user accounts, so it gives you much better overall control of the user accounts. You also will have your own virtual domain name set aside for your private site , and you can even use a variation of your existing domain name to go to the site. Your users will benefit also from FTP access and direct Drive Mapping to account folders, optional services available to all Private Sites. The Private Site starts at only $99/month for 5GB and 10 user licenses. This solution is recommended for 5 to 500 users, but there are great benefits for companies and teams of any size. We can provide a live demonstration of the Private Site and the Web Admin Console if you are interested in seeing how the Private Site looks.
more information on the Private Site
Dedicated Server: A Dedicated Server is a hosted server at our data center which is dedicated to your use, recommended for supporting 10 to 1000 users (per Dedicated Server). All features described above apply to the Dedicated Server. The application server and all of its performance is completely dedicated to your company, and hosted at our facility, so it is a completely managed solution. Prices for a Dedicated Server start at $2000 per month. As an option with the Dedicated Server, you can completely customize both the server and the hardware firewall settings for maximum, specialized security. This solution can be expanded to multiple servers, supporting any number of users.
Please refer to the below links or call toll-free (866) 805-1991 for more information:
Comparison of Features and Starting Prices
More Info on Corporate Plans
Password recovery is available
online using the original email address you used to register the account:
Open the FilesAnywhere home page: http://www.filesanywhere.com
On main page under user name, click on "Forgot Your Password?".
Follow prompts to enter your username and email address. Press OK.
Under "Automatic Recovery", click the Email Password Recovery button.
FilesAnywhere will email your current password.
We recommend changing your password after this
procedure, as a security precaution.
If you do not remember your account name, please call our customer
support center toll-free (866) 805-1991 for more information.
To change your password, email
address, or personal information, open the User Profile page, by clicking
on the FilesAnywhere toolbar button. 
Next, enter the details you wish to change then press the Save button.
You only need to enter your password if you are changing the password.
There is no automated way to change the account username online. However, there is a way to transfer your files to a new account with the name you want:
At the end of your current billing cycle, create a new trial account with the name you want.
Login to your *original account*.
Right-click on your root folder and choose "Share Folder"
In the GroupShare The GroupShare feature allows you to share any of your folders with other users, assigning either read-only access or full access. Users with Read-only access can only Download files in the folders you are sharing. Users with Full Access can Download and Upload files into your folder. Use GroupShare with full access to collaborate on shared project files that your group can update, or publish files read-only for others to easily download via FilesAnywhere. You can navigate GroupShare folders directly in your Folder Tree, and work with GroupShare files and subfolders the same way you work with your own files and folders. tab, type the *new trial account* name in the Username field.
Click "Add User" to share the entire account contents to the new user account.
Log off then Logon to your *new trial account*.
Drag and drop the folders from the GroupShare to the root folder of the new account.
Click on the Account button and Upgrade the new account using your credit card, to the plan size needed.
Log off then Login to the *original account*.
Click on the Account button and select "Cancel Account Immediately"
Logoff
Note: all existing GroupShares, Version Control Version Control provides a structure for working on files in a team, along with detailed tracking, alerts, and the ability to open any prior version of a file. settings, FileViews and Contacts would need to be setup in the new account, if you are using these features.
To update or change
the credit card information on file, first open the Account Information
page, by clicking on the "Account" toolbar button.
Next, click the "Update Credit Card Info" button and supply the
credit card details. Press the "Submit" button at the bottom
to save the information.
Note: If no other charges are due, your credit card may need to be charged $.01 (1 penny) in order to authorize the card with the credit card gateway and save the updated credit card details correctly.
If you wish to close your account,
you may do so immediately or at the end of the current period, which you
have already paid for. If you choose to cancel the account immediately,
the account will be inaccessible within 24-hours of your request.
No refunds are offered at FilesAnywhere for unused portion of a billing
period, so we always suggest choosing the "end of current period"
option. With any account that is closed, files will be permanently erased
after a short retention period, in case you wish to reactivate the account.
To close the account, first open the Account Information page,
by clicking on the Account toolbar button.
You may discontinue your account at the end of
the current period by selecting the "Close Account At End of Period"
button on the Account Information page. This option allows you the
remainder of your subscription period to download any remaining files
from your account before it is closed.
You may discontinue your account immediately by
selecting the "Close Account Immediately" button on the Account
Information page. Refunds are not offered for the unused portion
of your plan period, so you would be better off choosing the option above.
Make sure you have all remaining files you need, since the account will
be unavailable the next day.
Note: Files will be permanently purged after a short period. You will
receive an email later warning you that the files are about to be purged.
You can ignore this reminder email if you are not planning to renew your
account.
If you return to the account later, after it has expired, and Upgrade
to reactivate the account, you will be charged for the total time from
the date it went into an unpaid status.
You can obtain a receipt
automatically online, for any previous charge on the account. Simply
open the Account Information page, by clicking on the FilesAnywhere Account
toolbar button, then click "Email Me a Receipt". You
can give any date range and each charge within the date range will appear
as a separate line item. If
you do not receive the email within a few minutes, check your Spam folder,
in case it was accidentally filtered there, and confirm your registered
email address (under Profile).
If you
still do not receive the receipt, please contact
support.
To check the next
billing date, view the current account balance, plan type, or drive space,
simply open the Account Information page, by clicking on the FilesAnywhere
Account toolbar button.
No. We have never provided anyone with email addresses from FilesAnywhere accounts,
so your email address remains safe with FilesAnywhere. We do reserve the right to send you
product-related emails, unless you chose not to receive these announcements,
however we only do this in rare cases involving a major version upgrade
or if there is an important announcement you should know about.
No. If you need to provide access to multiple users, FilesAnywhere has several options. A FilesAnywhere Workgroup is designed to setup multiple user accounts and consolidate billing on your account, so you can provision multiple accounts using the same credit card. You can enroll the other person in their own plan, allowing you to share files equally between your accounts, or with selective permissions.
The FilesAnywhere Private
Site plan provides multi-user licensing with an array of other features
designed for professional collaboration.
Your account Login is licensed to you and can only be used by you. Each
person accessing FilesAnywhere must have their own account user license.
Accounts are non-transferable, even for temporary purposes. The FilesAnywhere
license allows one registered person to use each account.
If you need to transfer your license, you will need to close the old account and start a new account -- unless you are transferring the total use of the user account to another person who is employed by the same company, and use of the account will never be transferred back to you. You may access your FilesAnywhere account from any computer, but sharing accounts is not authorized within the limits of the account license. Users violating this rule are subject to permanent ban. You can use the "File Share" feature to share files to anyone, even non-users. If your colleague needs to evaluate FilesAnywhere prior to starting a new account, the a trial account can be used.
Please contact support if you need assistance in setting up a free trial account.