After the free trial, how do I upgrade to a full-featured plan?
What's the difference between the "Web Basic Account" and "WebAdvanced" plans?
Do I have to pay for Handy Backup separately? It says "Trial Version will expire in 30 days"?
Why is there a limit on downloads while using the Free Account?
FilesAnywhere provides a free trial to evaluate the site. Follow these simple steps to sign-up in 1 minute:
1. Start your web browser and go to the FilesAnywhere home page: www.filesanywhere.com
2. Click the "Free Trial" button to open a FilesAnywhere Free Trial.
3. Choose the Plan of your Choice
4. Supply your choice for a user name (1 word) and all bolded required fields.
[Note: The Username will be your root directory name as well]
5. Agree to the standard Terms of Use and press the "Continue" button.
An email will be sent to you with a temporary password. On the home page, Login using your new username and temporary password. You will be prompted to enter (and confirm) a new password of your choice. You will then be logged in.
Refer to the "Getting Started" link above for more information on using FilesAnywhere.
You can upgrade your account quickly and easily online. Please follow the steps to order your upgrade:
1. Login to your account.
2. Click the "UPGRADE" link in the center of the screen or from the Account page.
3. Select a monthly or annual plan (click on a price to select).
4. Press the button "Click Here for Secure Checkout".
5. Enter your credit card information, then press "Submit Transaction".
6. Wait several seconds while the order is approved.
7. Press OK on the approval message that appears.
8. Logout
and Login to see the change in your account status.
Please call our toll-free number if we can be of assistance: 1-866-805-1991
Live support representatives are always available to take your call, Monday
through Friday, 9am to 6pm Central Time.
IMPORTANT:
All WebAdvanced accounts need to Login at the following address:
https://backup.filesanywhere.com
WebAdvanced accounts are serviced from a separate group of servers and therefore the Login is different. Please also note that you can only use the GroupShare feature to share folders with other WebAdvanced users (not with users of the www.filesanywhere.com website).
After creating your WebAdvanced account, it takes the server a few minutes to configure your new account, for use with the backup software and SecureFTP. After the setup step is complete, you will receive an email, indicating the account is ready. This process usually takes 1-2 minutes, but it could take a little longer. If you don't receive your Welcome email within 5 minutes, check your Spam folder in email, in case the message was filtered by your email server. If you still do not have the email, please contact technical support and we can resend the details to you and help you login.
All WebAdvanced accounts come with a free license to use Handy Backup on your desktop for the duration of your subscription. No additional license needs to be purchased for the handy Backup for FilesAnywhere software.
When you first start your account, you will download the Handy Backup software and this software defaults to a 30-day free trial mode. This is normal in all cases.
Once your WebAdvanced plan is activated (paid), you will receive a separate email with specific instructions on how to register the Handy Backup software. This email contains your unique serial number. You simply start Handy Backup , and enter the serial number provided (when prompted, or under Help/"Enter your Serial Number").
Special Cases:
If you did not receive this email, check your Spam folder to see if it is there, then call technical support for immediate assistance.
If you are part of a Workgroup or Private Site , your appointed Administrator will be able to send the serial number to you. (Admins: you can send the serial number by opening the "Manage Workgroup Users" screen, select the user, then click Advanced and "Send Handy Backup Serial").
If you need to install Handy Backup on a second computer, to use it from either location, you will need to add a separate SubAccount so a second serial number can be assigned.
If you have further questions, we are more than happy to assist you! Please call our support line for immediate expert assistance.
Download the latest version of Handy Backup for FilesAnywhere
With all accounts, the free trial
signup process is necessary. This establishes your username, password,
email and the account itself.
If you have a 1GB Free Account (at
www.FilesAnywhere.com)
You may immediately become a Subscribed User by selecting the box that
states " Skip the Free Account".
You may also Upgrade the first time you Login to the free trial account, or at any point during the trial.
1. Click on the Account button on the toolbar.
2. Click the Update Your Plan button and submit your credit card details, then submit the form.
If
you have a 10-Day WebAdvanced Free Trial (backup
.FilesAnywhere.com)
You may pay for your subscription and receive the serial key for the Handy
Backup for FilesAnywhere software before the 10-day trial by following
these steps:
1. Login to your account at backup .FilesAnywhere.com
2. Click the Account button on the toolbar.
3. Click the Update Your Plan button and re-enter your credit card details, then submit the form.
You will receive an email within a few minutes with the Handy Backup for FilesAnywhere serial number.
If
you have a 1GB Free Account (www.FilesAnywhere.com)
If you wish to close your account and you have not subscribed, no action
is necessary. Your account will automatically expire after 60 days
of no activity.
If
you have a 10-Day WebAdvanced Free Trial (backup
.FilesAnywhere.com)
If you wish to close your WebAdvanced account during the trial and prevent
charges to your registered credit card, you must Login to your account
at "https://backup .FilesAnywhere.com" and click one of the
"Cancel" options in the Account page (see the steps below).
You do
need to also uninstall the Handy Backup software.
If you are a Paid Subscriber:
To close the account, first open the Account Information page, by clicking
on the Account toolbar button:
You may discontinue your account at the end of
the current period by selecting the "Close Account At End of Period"
button on the Account Information page. This option allows you the
remainder of your subscription period to download any remaining files
from your account before it is closed.
You may discontinue your account immediately by selecting the "Close Account Immediately" button on the Account Information page. Refunds are not offered for the unused portion of your plan period, so you would be better off choosing the option above. Make sure you have all remaining files you need, since the account will be unavailable the next day.
There is a download limit on individual file downloads for the 1GB Free Account. We describe this limit during the registration process and on the uploading page, and in the Terms of Use. This limit helps us keep the account free to use as long as you want. Unfortunately, we cannot prevent uploading files that are greater than the limit, because the server does not know how large the upload will be until it is finished. If you need to download files that are more than the free account limit, please upgrade the account to any regular subscription. These plans start at just $3.95 and you can activate the upgrade online immediately. Also, our WebAdvanced plan does have a trial mode for 10-days which does not impose these limits, so you can try out the features without limitations.
As mentioned above, downloads are limited on individual files. There are also daily limits on the total number of files that can be downloaded and shared through guest FileShare and Dropbox links. Please refer to the Terms of Use for specific limits of the 1GB Free Account. The free account allows for continuous free use, without advertising, and hopefully you can get some value out of that. This policy helps us keep the costs of providing the service from escalating, so we can prevent our regular plan prices from increasing. If you are interested in evaluating FilesAnywhere for your organization, and a limitation of the free account is preventing you from performing a thorough evaluation, please refer to our WebAdvanced 10-day free trial. You can also call our support line and an engineer will be happy to assist you further: 1 (866) 805 1991.