Why am I getting an error page with the message "Page cannot be displayed"?
Why am I getting warnings about single quotes and other characters in file names?
I get a "Class doesn't support Automation" when I click a button.
Note: For best results, please download the most current Internet Explorer: http://www.microsoft.com/ie
You must have JavaScript and Cookies enabled in your web browser. The Timeout message appears normally after several hours of inactivity. If the Timeout message prevents you from logging in, it means that cookies or JavaScript is being blocked, or Content Filtering is enabled.
Reset Your Browser Settings
Apply the Default settings in your web browser to restore the default browser
settings:
Default Settings for
Internet Explorer 6.x
Default Settings
for Internet Explorer 5.x
Default Settings
for AOL Browser
Content Filter Causes Session Timeout:
These steps resolve the problem if you have Content Filtering enabled:
Open the Tools menu then select "Internet Options"
Select the Content tab
If you see the button "Disable", press that (you may need to enter your own password)
Retry the login. If the problem is resolved by this, you can add to your exception list to "Always Allow" this site.
If the above steps do not solve the problem...
Foreign Language Browser?
If you are using a foreign language browser, please change your language settings in Internet Explorer to Western European, under the "View" menu, "Encoding" option. You may need to switch your Regional Settings in the Control Panel to an English language setting to avoid the session error.
Override Cookies
Finally, try these steps to override the cookie handling behavior:
Open the Tools menu then select "Internet Options"
Select the Privacy tab
Click the Advanced button, under the "Settings" section
Click the "Override Automatic Cookie Handling" checkbox
Click the "Always Allow Session Cookies" checkbox
Click OK twice to save changes, then restart your web browser
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1 (866) 805-1991 Toll-free in the USA
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This session Timeout message is normally displayed after several hours have elapsed since your last interaction with the server. If this happens, you will need to Login again. This is setup for your security, in case you forget to close your session and walk away from a computer terminal. See the above answer if this message continues despite trying to Login again.
See also: Session_Timeout_Error When Logging In
JavaScript must be enabled for the web site to function. Please follow this link to reset your browser settings:
Default Settings
for Internet Explorer 6.x
Default
Settings for Internet Explorer 5.x
Default
Settings for AOL Browser
Since the file search Search File/Folder Names, Text in Files, Metatag Keywords or Comments. Instantly search files in folders or account-wide. An available Index feature (included with all multi-user accounts) rapidly indexes all readable file content in the account, making word searches lightning-fast, even over thousands of files! Create your own keywords, then "tag" files to search by keyword. feature is a very intensive process on the server, we limit the time taken by this process to support a very large number of users accessing this feature. The search feature is incredibly fast, and all practical searches can be performed within the time allowed. If you reach the Timeout, limit the folders you are searching in, specify the file types (i.e.: *.doc), and try a more exact search phrase.
This means the web page is not available. This can only happen if your Internet connection was interrupted. If this happens, confirm your network connection (i.e. network cable, wireless connection, or modem), then try to restart your browser and Login again. Confirm connectivity to the Internet by navigating a page that has not already been cached on your system (i.e. check www.cnn.com). If other sites are working but your still cannot Login, try restarting your PC, in case your DNS cache needs to be flushed or DNS server needs to be reconnected. If the problem persists, suppress any Internet firewall software, which may impede connectivity to certain sites. Please contact customer support for further troubleshooting.
Single quotes and other symbols can cause security issues when these characters are parsed from the server and re-displayed in the web browser. Some characters are also not allowed by the Windows file system. You will need to rename all applicable files to remove single quotes or other invalid characters before uploading.
Invalid Common Characters in Filenames
Certain characters are not supported in the remote
file or folder name. There are:
\ / .. < > # % & " '
Certain characters may be allowed by your operating system, but are not
allowed on FilesAnywhere, due to potential errors in displaying
this text via a web page. For
security reasons, characters like the % are not allowed -
browsers may interpret some combinations of characters as executable code.
Try to use only alpha or numeric characters and spaces in your file/folder
names to avoid a problem.
The "Class doesn't support Automation" could be caused by javascript, or some corrupted ActiveX objects.
For troubleshooting purposes, the following suggestions should clear the problem. After each step, please try the action again to see if the issue is resolved. Depending on the results, a permanent resolution can be determined.
A. Disable antivirus software, popup blockers, firewall software, or any other software that is involved in your web browsing.
Close all instances of your web browser.
Try again now.
B. Clear temporary internet files. Delete cookies, temporary Internet Files, Objects and History in Internet Explorer. Here are the steps:
Open Internet Explorer.
Click Tools, and click Internet Options.
Select General tab, and in the Temporary Internet files window, click Delete Cookies, and click OK.
In the same window click Delete Flies, check the "Delete all offline contents" box and click OK.
In the same window click Settings, and click View Objects.
Delete all objects files there.
Return to the General tab, and in the History window, click Clear history, and click OK.
Connect to the internet to see if the issue is solved.
C. Delete all files in temp directories
Click Start->Run. Type cmd and click OK.
Type the following commands.
cd /d %temp%
del /s /f /q *
cd /d %tmp%
del /s /f /q *
Try again now.
D. Install the current version of Virtual Machine You can get Java VM from Windows Update.
A new Java VM patch 810030 is released in the Windows Update site. See the following article: http://support.microsoft.com/?kbid=810030
Download and install the 810030 update.
Try again now.
E. Re-register the URLMON.DLL
Close any Internet Explorer instances.
Click Start and Run, type Regsvr32 URLMON.DLL in the Open box and click OK.
Click Start and Run, type Regsvr32 actxprxy.dll in the Open box and click OK.
Click Start and Run, type Regsvr32 shdocvw.dll in the Open box and click OK.
Try again now.
F. Install Windows Script 5.6 for Windows 2000 and Windows XP:
http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
Try again now.
G. Reset Internet Explorer settings.
Open Internet Explorer.
Go to the menu bar. Click Tools->Internet Options, and go to the Programs tab.
Click the "Reset Web Settings" button.
Go to the Advanced tab and click the "Restore Default" button.
Click OK
Try again now.
H. Reset the Security settings.
Open Internet Explorer.
Go to the menu bar. Click Tools->Internet Options. Go to the Security tab.
Click the Internet icon that displays as a globe.
Click the Custom Level button.
In the "Reset to" drop down box, select Medium or Medium-low.
Click the Reset button beside it.
Click Yes if there is a warning and click OK twice.
Close the Internet Explorer window and open another one.
Try again now.
I. Reset the Privacy settings.
Open Internet Explorer.
Go to the menu bar. Click Tools->Internet Options -> Go to the Privacy tab.
Adjust the spin button to Medium or Low.
Click OK.
Close the Internet Explorer window and open another one.
Try again now.
