File transfers to www.FilesAnywhere.com are sent over the Internet without encryption, just as most email transmissions are. This maximizes transfer performance. However, due to the open nature of the Internet, if some malicious person has access to your network connection, your transmission can potentially be intercepted and the contents of the transfer can be read. Our current network consists of direct connections to top-tier providers, UUNet, Sprint, Level 3, Global Crossing, Verio, Time Warner, Allegiance Telecom and AboveNet.
If the security of your transmission is a high priority, to prevent
interception we provide an SSL Login option
(secure.filesanywhere.com), which encrypts every packet transmitted
to and from our servers to your desktop. The SSL certificate is certified
by Verisign and provides a 1024-bit RSA key (this encryption is so strong,
it is predicted by RSA that this key would take 3 million years to break
using a $10 Million super computer with current technology). This security
is also used by banks and the US military to secure document transmission.
WebAdvanced plans are automatically encrypted via the web interface (https://backup.filesanywhere.com).
You can
also use SFTP in the Handy Backup for FilesAnywhere program to encrypt
your backup transmissions - important for sensitive data. To
do this, choose the SFTP option within the Storage tab of your backup
job definition.
You can switch to this security with any of our plans, including the free
trial. Simply click the link "Use SSL Login" next to the Enter
button before logging in. You can also require this security each
time you Login, in case you forget, by checking the "Require SSL
Login" option in your user profile.
For more information on security at FilesAnywhere, please click here:
Downloadable FilesAnywhere Security Paper: FilesAnywhere Security Paper (PDF)
During the new user sign-up, and in the
User Profile screen, you may choose the option to "Require SSL Login".
As mentioned above, this forces you to Login using the SSL Login option.
This option may also be enforced by your designated administrator if you
are part of a Workgroup . To avoid this warning, bookmark the secure site,
"https://secure.filesanywhere.com",
and always use this page when logging in.
If you receive the warning about
SSL from your Internet browser, "You are about to view pages over
a secure connection", you can avoid this in the future by checking
the box "In the future, do not show this warning".
For maximum security, use the SSL Login as indicated above. Never give out your password, change your password at least every 90 days, select at least a 7-digit password with numbers and letters, and take precautions with your registered email address. Employees of the FilesAnywhere service are bonded by confidentiality agreements and do not have authority to view user files at any time without your expressed permission.
All account files are backed up at our data center
to a separate location. Because
of the way our backups are processed, we do not guarantee that we will
be able to restore a file version you have accidentally deleted (our backup
may only be a complete snapshot of the current live account state). However,
many times we can.
Your data is already protected in multiple ways and you can add measures
to protect your data even further against loss:
RAID5 redundancy on all storage drives ensures automatic "hot backup" in case of drive failure. Drive failure is the most likely problem to be encountered with any file storage. However, with RAID5 redundancy, an actual physical drive crash is completely unnoticed - we can "hot-swap" a physical drive and the files remain completely intact due to the "data striping" across the other drives.
In addition to RAID5, we keep a separate offline backup copy of your account for disaster recovery purposes. Therefore, we always have a complete secondary snapshot of your account data - in many cases we can recover a deleted file that was saved on your account earlier that day or from prior days, however our backup may only be a complete snapshot of the current live account state.
You do have the option to use the software we provide to automatically backup the entire set of files to your location, via a scheduled job. If you need to reliably restore prior file versions, we recommend taking multiple backups using Handy Backup, with staggered date ranges - for example, a daily, a weekly and a monthly backup - defined as separate backup item jobs in Handy Backup. This, running weekly and/or monthly, would give you a snapshot of all files as of the last backup rotation, in case you need to restore that file version.
If you are uploading files via the website, you can enable "Version History". This automatically retains a backup copy of each version of a file that is uploaded, and every time a file is deleted. This ensures a complete history of all files. Versions of files do subtract from your total available storage, but you have control over which folders have this enabled and how many versions to keep in rotation.
We provide options
for additional nightly and rotational secondary backups, as well as offline
media backups delivered in CD, DVD, or USB Harddrive format. Following
is a complete list of optional data backup prices:
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Offsite Data Delivery Service |
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On demand, we copy your data, according
to your directions, and ship it to you as quickly as possible. |
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Emergency Response or Scheduled |
CD-ROM Recovery: $99 CD-ROM Disk 1 (650MB) $100 Each Additional CD-ROM Disk (650MB) Includes Domestic Shipping Guaranteed Response: within 10 business days
DVD-ROM Recovery: $250 DVD-ROM Disk 1 (4.7GB) $250 Each Additional DVD-ROM Disk (4.7GB) Includes Domestic Shipping Guaranteed Response: within 10 business days
USB Hard Drive Recovery: $550 Includes 1 External USB Hard Drive that you keep after mailing; Up to 100GB Data $250 Each Additional
50GB Guaranteed Response: within 5 business days |
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Server Backup Versioning Options |
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In all of the options below, we keep this backup protected and not accessible from the website at all, so it is completely secure. Backups are retained at a separate location within our secured data center. Backups run on our internal network and the entire contents would be updated according to the backup snapshot rotation you choose. |
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Secondary |
Fixed or On-Demand Secondary Snapshot Backup We take the entire backup snapshot for you, using any frequency of your choosing. Snapshots can be taken on-demand (as needed), or on a fixed schedule (ex: quarterly). |
$125/month + $75/snapshot |
|
Nightly Rotational |
Automatic Secondary Backup Rotation: 5 Versions Nightly Backups, with up to 5 running Versions (last 5 file versions retained automatically, up to a total of 60GB backed up) |
$150/month |
|
Automatic Secondary Backup Rotation: 10 Versions Nightly Backups, up to
10 running Versions (last 10 versions |
$300/month | |
|
Automatic Secondary Backup Rotation: 20 Versions Nightly Backups, up to
20 running Versions (last 20 versions |
$500/month
| |
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Automatic Secondary Backup Rotaion: 30 Versions Nightly Backups, up to 30 running Versions (las 30 Versions retained automatically, up to a total of 120GB backed up) |
$650/month | |
If you need to restore a file to your location from the FilesAnywhere data set created from your own Handy Backup jobs, there are a variety of ways to download individual files or folders.
If you need a file restored from our secondary internal backups, an
email request is all that we need to restore any files. Again,
because of the way our backups are processed, we do not guarantee that
we will be able to restore a file version you have accidentally deleted
(our backup may only be a complete snapshot of the current live account
state). However,
many times we can. There
is a $20 charge to recovery any
files (yes, even an individual file), because of the technician's time
involved. Recovered
files will be put into a "Recovered" folder on your account.
Please
be detailed in your email request for any file recovery. Email
recovery requests must be sent from the registered email address for the
account.