Types of Plans
How are the Individual and WebAdvanced plans different?
I just upgraded to a Workgroup, how do I add users?
What is a Workgroup?
What is the difference between a Workgroup and a Private Site?
Can I Cancel at anytime?
I only need the service for 1 month. How
does the billing work for that?
Explain the Annual plan vs. Monthly plan?
Free Trial
What features are limited during the free trial?
How do I upgrade directly to a paid account?
How do I upgrade to a full-featured plan?
How do I sign up for the free trial?
How do I cancel my trial account?
Why is there a limit
on downloads while using the Free Account?
Sharing Files
Can I invite someone to upload files into a folder in my account?
How can I prevent users from changing files in a shared folder?
How do I share files with other FilesAnywhere users?
How can I make the GroupShares folder the top folder?
Can I share files to non-FilesAnywhere users?
What is the maximum file size that will work using E-Send?
How do I change a FileShare or Dropbox Link I created?
Can you explain the daily limit on share links using FileShare?
File Share Link or Dropbox Link is Not Working?
Upload, Download, Edit Files
Can multiple users edit the same document online?
How do I directly edit documents over the web?
What are the different Upload methods available?
My upload or download never finishes?
How can I speed up transfer performance?
How can I upload many files at once?
How do I Upload entire folders?
Can Uploads be interrupted and resumed later?
Can Downloads be interrupted and resumed later?
How can I track all uploads and downloads?
Can I keep a backup copy of each file (version) that I upload?
When downloading, do I "Open" or "Save"?
Nothing happens when I click on Download? (Macintosh)
Account and Billing
How can I get a receipt?
How can I change my account username?
What multi-user plans do you have?
Can I share my account login with other people?
I forgot my password. How do I recover it?
How do I change my password or email address?
How do I discontinue my account?
How do I check the next billing date or view my balance?
Do you give my email address to other companies?
How do I change my plan size?
My credit card has expired. How do I update the card on file?
Managing Workgroups
What do I get with the Workgroup plan?
Differences between a Workgroup and a Private Site?
How do I Manage the Workgroup Users?
Data Security
Why do I get an SSL warning when trying to login?
How can I prevent unauthorized access?
Mac OS
Is FilesAnywhere
compatible with the Macintosh?
What web browser is recommended for the Macintosh?
Where did my Downloaded files go?
Screen Display
Font characters appear too large or too small
Screen colors and icons look wrong or unreadable
Some pages are going beyond my screen.
Web Browser Settings
Internet Explorer 6.x Defaults
Internet Explorer 5.x Defaults
AOL Browser Defaults
What web browser is recommended for the Macintosh?
Errors
JavaScript errors at various places on the web site
Session Timeout whenever I click on any action
Session Timeout every time I attempt to login
Timeout error during File_Search
Warnings about special characters in file names
"Page cannot be displayed" error
"Class doesn't support Automation" when clicking a button
File Views
How can I hide/unhide the FileView folder?
What are FileViews?
Advanced Features
Automated File Collection and Distribution
Automatically Synchronizing Two Computers