Software Installation Troubleshooting



 
 

Step-by-Step Setup Instructions

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Sorry about the error!  The complete setup file from the previous page (Self-Extracting Setup File) attempts to run multiple setup programs automatically, to make the setup easy. 

If you are getting an error, you can attempt to run each step individually from the below links. 

Please CLOSE ALL APPLICATIONS, make sure you are logged in with ADMINISTRATOR ACCESS to the PC, then run the following in order:
 
  1.
Install Microsoft .NET 2.0 Framework
Click above, choose "Run" to install. This Microsoft software is required. If you already have it, the setup program will tell you it's not needed. 
Vista Users: this is already included in the default installation of Vista, so you can skip this step.
Windows Server 2003: this is included but usually not installed - go to Add/Remove Windows components to add it.
 
  2. Install Microsoft Update for Add-ins in Office 2003
Click above, choose "Run" to install. This important "hot fix" update is only required for Office 2003 (Office XP) users.

 
3.
Install Microsoft Update for Office Add-ins
Click above, choose "Run" to install. This Microsoft update is needed to support add-ins correctly.
  
  4. Install Microsoft Update for Extensible Menus in Office
Click above, choose "Run" to install. This Microsoft update is needed to support add-ins correctly.

  5. Install the FilesAnywhere Outlook Add-In
Click above, choose "Run" to install. This is the actual Add-in, providing the new Outlook features that work with your FilesAnywhere account.
 
Restart Outlook to see the new "Attach File Link" button.
Exit from Outlook and reopen Outlook.  A new button called "Attach File Link" will appear in your main toolbar and in the "Insert" menu when editing email messages.
  

Still can't get the feature to work?
Please give us a call! Thanks for your patience. We are happy to help get this feature working on your computer!

Are you a Workgroup or Site Administrator?  To make the setup process faster for your local users, you can save all required installation files to a local area network folder at your company, so your users can run the setup locally.  Download the .NET setup program from the Microsoft site to a local network location for your users to run.  Also download the Self-Extracting Setup file and run that to extract the contents to a shared folder for your users. Your users will only need to run the .NET setup and the "Setup.bat" file from the network location (your Windows Vista users do not need to run the .NET 2.0 Framework installation since it is already installed with Vista).  All of the above steps will be run automatically by the batch file (setup.bat). 

For more information, please refer to the README.TXT file included with the files extracted by the self-extracting setup. 

Microsoft .NET 2.0 Framework    Download the Self-Extracting Setup File 

 
     
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